Privacy Policy

Learn how we collect, use, and protect your personal information

Last updated: 9/16/2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

  • Account information (name, email address, password)
  • Profile information and preferences
  • Content you create, upload, or share through our services
  • Communications with us (support requests, feedback)
  • Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends and usage
  • Personalize your experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • With service providers who assist in our operations (under strict confidentiality agreements)

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data storage and backup procedures

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Request a copy of your data
  • Object to certain processing activities

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@helpmedu.com

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